FAQs
Who is IDABET.com
IDABET.COM is a pari-mutuel Advanced Deposit Wagering (ADW) service, providing legal, secure and user-friendly phone and online account wagering, powered by eBet Technologies, Inc. through its fully licensed Multi-Jurisdictional Account Wagering Hub in the State of Oregon. All wagers placed through IdaBet.com are commingled with partnered Host Track pari-mutuel pools.
Is It Legal?
Advance Deposit Account Wagering (ADW) is legal in various jurisdictions throughout the United States and worldwide. IDABET.COM, specifically, is a promotional gateway for eBet Technologies, Inc, which is incorporated in the State of Nevada and is licensed as a Multi-Jurisdictional Account Wagering Hub, regulated through the State of Oregon under the rules and laws of the State of Oregon and the United States of America.
Where is the IDABET.COM wagering service available?
IDABET.COM as a promotional gateway of eBet Technologies, Inc. is licensed through the State of Oregon. Therefore IDABET.COM can only accept wagers from residents in those States and Countries where it is legal to do so. Please contact our business office at customerservice@idabet.com to see if you are from an area where we accept wagers from.
Who can use the IDABET.COM wagering service?
Residents over the age of 18 that reside in locations where Account Wagering is legal and for those who possess a preregister account to place wagers. For further information please contact our business office at customerservice@idabet.com between 11:30 am and 11:30 pm Eastern Standard Time.
How do I sign-up?
To sign-up for an account simply go to Bet.IdaBet.com/register and follow the step-by-step instructions. Alternatively, you can email the Business Office customerservice@idabet.com between the hours of 11:30 AM and 11:30 PM, Eastern Standard Time, seven days a week. Please be specific to the operator that you want to sign up for an IDABET.COM account when calling.
What information is required to open an account?
To open an account you must provide your name, social security number, DOB, residency information as well as answer a few questions that will aid us in verifying your identity. Once your account is opened, you will be issued an account number with a users guide and provided numerous methods of funding your account. Once your account is funded you will be provided access to the wagering site.
Are transactions confidential?
All wagers and transactions are completely confidential.
Can I edit my personal information
Once your account has been registered you may email our business office at customerservice@idabet.com to change any other personal information.
Will I be able to see my wagering record?
Guests will be able to see the history of their current day’s wagers by selecting the history tab in the bet queue section at the bottom right of the wagering page.
Can I see my balance online?
Your account balance is displayed at all times on the wagering screen in the top right hand corner of the screen, and is updated after each wager has been placed. You may also email us at customerservice@idabet.com any time to chat with a customer service representative should you have any account related questions.
How do I make deposits to my wagering account?
To make your initial deposit, click the “Fund” button in the top right hand corner of the wagering screen and follow the simple directions. A deposit can be made by Credit/Debit Card (if gambling transactions are permitted by your banking institution); by Bank Wire Transfer; by sending a personal check, certified check, traveler’s check, or money order through the mail. GreenDot MoneyPak, eCheck, as well as several other convenient deposits methods are also available.
Which credit and debit cards do you accept for deposits?
MasterCard, and Visa credit cards are accepted for deposits, as are select debit cards that partner with MasterCard and/or Visa and carry those respective logos. All credit and debit cards deposits carry a 4% transaction fee in addition to charges from your bank. However, IdaBet offers promotions to help offset these charges. It is the customer’s responsibility to understand their bank’s policies in respect to whether your bank will treat your deposit as a purchase or cash advance. *Deposit fees charged will be no more than 2% but in most cases, Deposit Fees are reimbursed within 24 hours based on the current promotions. Please see our IdaBet Promotions page for current offerings to our valued players.
Can my winnings be transferred to my bank account?
Not at this time. However we are currently working with our eCheck processor to make this a reality in the coming months. You can use pinPocket to transfer winnings to and from your bank account.
How do I dispute a miscalculation?
Email the Business Office at customerservice@idabet.com between 11:30 AM and 11:30 PM Eastern Standard Time and chat with a Customer Services Representative.
Account activity: What does the IRS require?
We are required by law to report to the IRS (on IRS Form W2-G) all wagering transactions paying off $600 or more if such winnings are at least 300 times the amount of the wager. IDABET.COM will also withhold funds at the standard IRS rate of 25% from wagers where the aggregate total proceeds of identical bets exceeds $5,000 and if the winnings are at least 300 times the amount of the wager.
How much does it cost to transfer funds?
Some bank services may have monthly transaction limits or charge service fees. Consult with your bank’s customer service representative to find out if additional fees are imposed.
Is my credit card and banking information secure?
It is very important that you protect your account login, pin and password. Our service is set up to protect your login and all account information on the site. We do this through 128-bit encryption on all pages that contain account information. All customer account information is stored on secure servers, which are not on public networks, and are actively monitored by our staff. For more information, contact a customer service representative via email at customerservice@idabet.com.
Is customer support available if I have any problems with the activation of my account?
Yes. Via email at CustomerService@IdaBet.com.
How do I place a wager online via my account?
To place a wager you first select the track you wish to wager on, then the race, wager type, wager amount, and then runners. The bet ticket below the runner selection shows you which horses you have selected as you build your bet, as well as the cost of the bet after each click. Once you are satisfied with you bet, and if you have the funds available in your account to cover the cost of the bet, select the ‘Place Bet Now’ button below the bet ticket. A confirmation window will appear, and once you select ‘Submit Wager’ your bet has been placed. You will receive a notice on the top right hand corner of your receipt confirming that your wager was accepted or informing you that your wager was denied. If a line is drawn through your wager in the history panel your wager was not accepted.
Once your bet has been submitted, you can view it at the right of the bet ticket by selecting the ‘History’ tab in the ‘Bet Queue’.
Should you wish to build a bet or multiple bets and want to submit it at a later time, follow each of the steps above but instead of selecting ‘Place Wager Now’ press the ‘Queue’ button. Your bet will then be placed in the ‘Bet Queue’. When you want to submit this wager simply select it from the queue and press ‘Place Selected Wagers’. You have the option to place all of your queued wagers, or pick and chose from your list.
When do wagers need to be placed?
In most cases, wagers can be placed right up to post time. However, note that some tracks now close wagering earlier. To avoid being shut out due to delays related to connectivity and online traffic, we recommend that wagers be placed as early as possible.
What types of wagers are accepted?
We support nearly all wager types offered by our member tracks. The wagering menu will virtually mirror the tracks’ wagering menus with the exception of parlay wagers (such as twin-trifecta or tri-super), which require an exchange ticket. Exchange wagers can be made by performing the first leg of the wager on line and the second wager needs to be emailed in at customerservice@idabet.com.
What tracks can I wager on?
Depending on legal restrictions and state of residence, customers can wager on all IDABET.COM partner tracks. For a list of tracks, please see the header navigation, track information or email Customer Support at customerservice@idabet.com.
Can I cancel a wager?
Yes within reason. Guest can cancel wagers all the way up to post time. This process is monitored very carefully and if we it is being abused or misused we will take restrictive action against the account holder, up to and including closing the account holders account.
How current are the odds that are displayed?
The current odds listed on the wagering site are updated directly from the racetracks a minimum of once every 60 seconds and as often as every 15 seconds depending on the availability of information from the Host racetracks tote provider.
Can I access probable payouts?
You can access various probable payouts based on the track, race, and bet type by clicking on the probables tab located to the left center of the site.
Which pool does my money go into?
Your wager will be commingled into the appropriate wagering pool of the host track.
What happens to my wager when a horse I've chosen as part of my bet has been scratched?
For most wager types, you will either receive a refund or your wager will be replaced with another horse(s) in accordance with the Host track’s policies for handling scratches, typically the favorite.
Where can I learn more about wagering online?
Feel free to email Idabet.com Customer Support at customerservice@idabet.com.
How long after the race does it take for winnings to post to my account?
It takes only a few minutes from the time the official race results are posted at the track for your winnings to post to your account.
How do I know if my wager was accepted?
Once you have confirmed and submitted your bet, accepted bets are displayed accompanied by a ticket number in the history section of the ‘Bet Queue’. This information can be printed at any time by using your machine’s print screen function. If a line is drawn through your wager and/or no ticket number is presented that means your wager was not accepted.
Can I view my wagering history?
Current day on line wagers can be viewed in the ‘Bet Queue’ by selecting the history tab. Wagering and account activity history beyond this is available by calling Customer Support.
What can I do if I suspect that I or someone I know has a gambling problem?
IdaBet encourages responsibility in gambling behavior. If you or anyone you know have a gambling problem, or suspect they may have a gambling problem please contact the National Council of Problem Gambling toll free at 1-800-522-4700.
Is video streaming available?
Yes. Live video streaming racing is available to active wagering account holders for many tracks. If you are experience technical difficulties, contact Customer Support at customerservice@idabet.com.